Richard Gross Office Manager

10 YEARS OFFICE/PRO SHOP MANAGER - SUNSERRA

20+ YEARS OF EXPERIENCE AS OFFICE MANAGER FOR LARGE RESORT COMMUNITIES AND RECREATIONAL FACILITIES. CUSTOMER SERVICE SPECIALIST DRIVEN TO PROVIDE THE BEST SERVICE POSSIBLE TO THE CUSTOMER BY PROMOTING THE PROPERTIES AND AMENITIES.

  • LEADS THE TRAINING AND ON-BOARDING WITH STAFF

  • DEAL WITH CUSTOMER CONCERNS

  • POSITIVELY LEADS A WELL-TRAINED TEAM

  • SAFETY AND SECURITY STAFF TRAINING

  • SCHEDULING

  • RISK MANAGEMENT

  • MARKET RESEARCH

  • COMPETITIVE/STRATEGIC PLANNING

  • BUDGETING/ FORECASTING

  • BRANDING, MANAGING AND POSITIONING PRODUCT LINES

  • MOTIVATING STAFF TO PEAK PERFORMANCE LEVELS